FREQUENTLY ASKED QUESTIONS
For Residential Dumpsters
Why choose SOCO Waste for Residential Dumpster Service
SOCO Waste is a local residential dumpster service and rental company here in Colorado Springs. As a family-owned business, we strive to provide quality service at competitive pricing. We dispose of and recycle various materials. Call us today to get started!
What cannot go in the trash can?
We cannot accept any electronics. Please contact the El Paso County Household Hazardous Waste for drop off locations: 719-520-7878 Concrete, dirt, hot charcoals and bricks are also not accepted.
What Holidays will delay my service?
Christmas, Thanksgiving, New Years, Labor Day, Memorial Day and the 4th of July. If the Holiday falls on a weekend there will be no delay. If the holiday falls on a weekday the day of the Holiday and every day after will be delayed by one day.
When will you pick up my trash?
What if I have extra trash that will not fit in the garbage can?
Any bags outside of the can will cost an additional $1.50 per bag.
What if I need to go out of town and need to pause my service?
You must call your residential dumpster service and schedule ahead of time otherwise you will still be charged for pick up.
What if I did not put my trash out on time and need a return visit for pick up?
What forms of payment do you take?
We accept cash, checks, A.C.H., and card.
When will payment be pulled for my residential dumpster service?
We charge all of our services prior to the actual service. Please refer to your invoice for your current due date, if you need assistance please call (719)357-8855
What items can be put in your single stream recycling bins?
What items can NOT be put in your single stream recycle bins?
What if my A.C.H. or check for payment does not clear?
A returned check or an A.C.H. transaction that does not clear will result in stopped service and a $35.00 fee. Please make sure to send payment ahead of time to avoid extra cost and service interruption!
What if I have bulky items that will not fit in my trash cans?
What if I need to cancel my garbage service, residential dumpster rental, or change my service address?
You must call us ahead of time for any changes.
What if the weather is bad and you cannot make it?
If the weather prevents us from our regular garbage pickup service, we will return the following business day. If it lasts more than one day we may pick up the following week and you can place your extra at the curb with your garbage can. We will do everything we can to get there as fast as possible.
Is there a charge to cancel service?
We do not charge a cancellation fee. There is a clean out fee of 40.00 this covers the pick up and sanitation of the trash can.
If I cancel service early is there a refund?
No, the services are paid ahead and are non-refundable.
What if my bill is past due?
If your bill is past due, there will be a $25 fee to re-activate your account.
Do you have paper statement fees?
To reduce waste and keep your prices low, we give you the option of online statements or paper statements. The optional paper statement fee is only $3.00 per billing cycle. Save big and go paperless! Sign into your account, click the ‘Billing’ tab, click ‘Billing Options,’ turn on your email notifications, turn off ‘Printed Bill’ and hit ‘Submit.’